Policy

Introduction

PRISTINE TEAM LIMITED (“PRISTINE”, “we” “our” “us”) values your privacy and the security of the information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard the information we obtain from you in relation to your use of our website, product or services. It applies to our website and all related sites, applications, services and tools regardless of how you access or use them.

By using our website, or products, or services, you consent to the terms and practices contained in this Privacy Policy and you grant us the right to collect and process your data in accordance with the terms of this policy.

Our website and services are not directed to children under 18. We do not knowingly collect information from children under 18. If as a parent or guardian, you become aware that your child or ward child has provided us with any information without your consent, please contact us through the details provided in this Privacy Policy.

The information we collect

When you use our website or service, we may collect certain types of information about you including the following:

1.The information you provide to us

This includes but is not limited to your personal data (such as your name, phone number(s), email address, home and office addresses, delivery address, product and service preferences, and responses) and your social network data (such as your social media profiles and usernames).

In our efforts to ensure we are fully compliant with all applicable financial laws, we may collect, use, store and transfer the different kinds of personal data you supply to us in accordance with our “know your client” obligations.

2.The information we collect automatically

This includes but is not limited to your IP address, browser type, mobile device ID, device type, operating system version, connection information, mobile network information, location derived from GPS-enabled services, information based on your usage of the service such as time, date and duration of your use, referral URLs, search terms and search history, camera, contact list, browsing history, purchase history, advertisement interactions and other statistics, including transactions you carry out when using our service.

3.The information we obtain from third parties

We may retrieve additional personal information about you from third parties and other identification/verification services such as your financial institution and payment processor. With your consent, we may also collect additional personal information in other ways including emails, surveys, and other forms of communication. We will not share or disclose your personal information with a third party without your consent except as may be required for the purpose of providing you with our services or under applicable legislation.

In providing you with our services, we may rely on third-party servers located in foreign jurisdictions from time to time, which as a result, may require the transfer or maintenance of your personally identifiable information on computers or servers in foreign jurisdictions. We will endeavour to ensure that such foreign jurisdictions have data protection legislation that is no less than the existing data protection regulations in force in the United Kingdom and your personally identifiable information is treated in a safe and secure manner.

Why we collect your information

We collect your information to ensure your easy and seamless access to our services. We use the information we collect for the following purposes:

to enable us to provide you with a personalised experience of our product and services;
to communicate with you and provide you with information on our services, such as marketing content, newsletters and service updates. However, we will provide you with an option to unsubscribe if you do not want to hear from us;
to prers’ demographics, interests, and behaviour;
to identify and repair errors and bugs on our platforms;
to facilitate dissemination of information about our services;
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or websites that may interest you or them, identify your preferences, and personalize your experience with our website; and
to display ads for features, products, and websites that might be of interest to you. ovide support services to you;
to process your requests;
to analyse and understand your use of our services;
to protect against illegal, malicious, and fraudulent activity;
to analyse and improve the quality of our services and offerings;
to facilitate your interactions with our social media platforms;
to analyse and learn about our us

Sharing your information with third parties

We may sometimes share the information we have collected from you with third parties.

You agree that we have the right to share your personal information:

with any of our affiliated companies, subsidiaries, website providers, and professional advisers on a need to know basis;
with non-financial companies, such as email website providers that perform marketing websites on our behalf, and fraud prevention website providers that use the information to provide websites to us;
with a non-affiliated third-party to access and transmit your personal and financial information from a relevant financial institution. You grant the third-party the right, power, and authority to access and transmit this information according to terms of their privacy policy;
with selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets or alternatively, acquire all or parts of their businesses
in response to a request for information, if we are required by, or we believe disclosure is in accordance with, any applicable law, regulation or legal process; and
with relevant law enforcement officials or other third parties, such as investigators or auditors, if we believe it is appropriate to investigate fraud.

We may share the information to facilitate the seamless delivery of our services or in compliance with applicable legal requirements and assisting law enforcement agencies by responding to requests for the disclosure of information in accordance with local laws.

Cookies

We use cookies to identify you as a user and make your user experience easier, customise our services, content and advertising; help you ensure that your account security is not compromised, mitigate risk and prevent fraud; and to promote trust and safety on our website. Cookies allow our servers to remember IP addresses, date and time of visits, monitor web traffic and prevent fraudulent activities.

Our cookies never store personal or sensitive information; they simply hold a unique random reference to you so that once you visit our website we can recognise who you are and provide certain content to you.

Type of cookies we use

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

We use both session and persistent cookies for the purposes set out below:

Necessary/Essential cookies

Type: Session cookies

Administered by: Us

Purpose: These cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Functionality cookies

Type: Persistent cookies

Administered by: Us

Purpose: These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid having to re-enter your preferences every time you use the website.

Your choices regarding Cookie

If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

For the Chrome web browser, please visit this page from Google:

https://support.google.com/accounts/answer/32050

For the Internet Explorer web browser, please visit this page from Microsoft:

http://support.microsoft.com/kb/278835

For the Firefox web browser, please visit this page from Mozilla:

https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

For the Safari web browser, please visit this page from Apple:

https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

For any other web browser, please visit your web browser's official web pages.

Governing principles of data processing

We process your information in accordance with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). By these principles:

Your personal data is collected and processed in accordance with specific, legitimate and lawful purpose consented to by you, provided that further processing may be done by archiving the data for public interest, scientific or research purposes, or statistical purposes.
The data collected is adequate, accurate and without prejudice to the dignity of the human person.
The data collected is stored only for the period within which it is reasonably needed.
The data collected is secured against all foreseeable hazards and breaches such as theft, cyberattack, viral attack, dissemination, manipulations of any kind, and damage by rain, fire or exposure to other natural elements.
We owe a duty of care to you in respect of the data we have obtained from you.

How we safeguard your information

We have put in place various security procedures as set out in this policy.

Our Website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site safe as possible.
We use regular malware scanning.
Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

In addition to the security measures we employ, you must also ensure that you take responsibility for the protection of your personal information. We will not be liable for any loss or damage caused by the activities of hackers and fraudsters when we have taken all necessary and reasonable steps to protect your information in our possession. You are also responsible for safeguarding your username, password and financial information.

Links to third party websites

Our website, products and services may contain links to other websites not subject to this Privacy Policy such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Website’s functionality.

When you access those websites, they may collect your personal information in accordance with their privacy and data collection policies. We are not responsible for the data collected by these third parties and you are advised to study their privacy policies before you make use of their services.

Your privacy rights

By providing us with your personal information, you have certain rights in accordance with the provisions of the Regulations which include:

the right to request access to your personal data in our possession;
the right to object to or request restriction of the processing of your personal data;
the right to request rectification and modification of personal information which the Pristine Team keeps;
the right to request for the deletion of your personal data in our possession;
the right to request the transfer of your personal data to you or to a third party;
the right to withdraw your consent at any time where we are relying on consent to process your personal data;

To exercise any of the rights listed here, please contact us through the details provided below.

All such requests will be reviewed and considered in accordance with the provisions of the applicable data protection regulations.

You also have the right to opt-out of receiving the informative materials we send to our users by clicking the “Unsubscribe” button found at the bottom of such emails. You also have the right to decline to provide your personal Information when it is requested, however, certain services or all the services may be unavailable to you.

International transfer of your information

We may need to transfer your information in our possession to third parties outside the United Kingdom. Such transfers will only be done in accordance with the Regulations. While undertaking the international transfer of your information, we will put security measures in place to reasonably protect your data during transmission. We shall, among other things, confirm whether the country is on the White List of Countries with adequate data protection laws.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Data Retention period

We will retain your information for as long as your account is active or as needed to provide our services to you, comply with our legal and statutory obligations or verify your information with a financial institution.

Pristine Team Limited is statutorily obligated to retain the data you provide us with in order to process transactions, ensure settlements, make refunds, identify fraud and in compliance with laws and regulatory guidelines applicable to us, our banking providers and card processors.

Therefore, even after closing your transaction with Pristine Team Limited, we will retain certain personal information and transaction data to comply with these obligations. All personal information shall be destroyed by Pristine Team Limited where possible. For all personal data and records obtained, used and stored by Pristine Team Limited, we shall perform periodical reviews of the data retained to confirm the accuracy, purpose, validity and requirement to retain.

The length of storage of personal information shall, amongst other things, be determined by:

the contract terms agreed between Pristine Team Limited and the data subject or as long as it is needed for the purpose for which it was obtained; or
whether the transaction or relationship has statutory implication or a required retention period; or
whether there is an express request for deletion of personal data by the data subject, provided that such request will only be treated where the data subject is not under any investigation which may require Pristine Team Limited to retain such personal data or there is no subsisting contractual arrangement with the data subject that would require the processing of the personal data; or
whether Pristine Team Limited has another lawful basis for retaining that information beyond the period for which it is necessary to serve the original purpose.

Contact details

If you have any question, request or complaints, or you require further information not already provided in this Privacy Policy, please contact our Data Protection Officer (DPO) by sending an email to info@thepristineteam.net.

We maintain a data breach procedure in order to deal with incidents concerning personal information or practices leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal information transmitted, stored or otherwise processed. You may contact our DPO upon becoming aware of any breach of personal information or if your access credentials have been compromised, to enable us to take the necessary steps towards ensuring the security of your personal information or account.

Updates to this policy

We reserve the right to periodically update and modify the terms of our Privacy Policy without notice. Changes to this Privacy Policy will take effect on the last updated date.

Last updated: March, 2025